Our Managed Solutions can support a variety of customers
VITEC provides a predictable, cost effective, and comprehensive range of desktop (PC's, laptops, monitors, printers, servers, & other peripherals) break/fix support for multi-vendor IT environments, including a complete warranty service. This allows our customers to partner with one reliable solutions provider for all of their complex desktop needs. VITEC supports its customers through a dedicated, full-time staff of field engineers throughout the Northeast, which hold over 7,000 certifications. Our managed solutions are designed to support a variety of customers, from a small sized business to a large enterprise organization, including universities, educational facilities, and state and local agencies. No matter what size organization, VITEC has a solution that can protect you against the downtime associated with desktop failures, whether at your corporate headquarters, field offices, or at remote employee locations.
The following are a few of our Managed Solutions that provide support to your end-user community:
Standard On-Site Solution
VITEC offers a Standard On-Site Solution, for equipment that is no longer covered by the manufacturer's warranty. This plan provides a contained cost per desktop and a guaranteed response time tailored to fit your specific needs.
Warranty Conversion Solution
VITEC offers a Warranty Conversion Solution, which will uplift your limited manufacturer's warranty to our Standard On-Site Solution or our 24/7 On-Site Solution at a significantly reduced rate.
24/7 On-Site Solution
VITEC offers a 24/7 Standard On-Site Solution, for equipment that is no longer covered by the manufacturer's warranty. This plan provides a contained cost per desktop and a guaranteed response time tailored to fit your specific needs, and includes a dedicated technician, parts stocking, as well as loaner equipment.
Cluster Service Solution
VITEC offers a flexible solution with blocks of fixed labor hours that are available at reduced rates.
Time and Materials Solution
For those customers not wishing to enter into a maintenance contract, VITEC field engineers can be dispatched to a company location on an as needed basis.